Our Various Policies
Exchange & Returns
Impulse Social Enterprises Pvt Ltd. offers a free collection service for returns and exchanges. Under most circumstances, returns and exchanges/credits are allowed within 21 days from the date of purchase.
- To process a return or exchange, only when the goods are faulty: simply visit the ‘returns and exchanges’ tab under your profile on the Impulse Social Enterprises Pvt Ltd. website. Select ‘return’ or ‘exchange’ for the relevant garment from the drop-down menu and our team will be in touch to confirm the pickup of your garment. The package will be picked up within 3-4 working days or you can email firstname.lastname@example.org or call us at +91364-2503140
- For exchanges only when the goods are faulty: we will exchange the garment for a new piece of the same style, in the size of your choosing at the time of pickup.
- For returns only when the goods are faulty: once your returned items are received, we will process your refund in the form of an online store credit within 48 hours. You will receive an e-mail confirmation once the store credit is in your account and ready to use. You may also request to receive your refund via online Transfer/NEFT, which will be sent 20-25 business days after the warehouse has received the returned garment(s). (Please note that in a refund, the original shipping charge will not be included).
- Cancellation: Once the goods are purchased, your order cannot be cancelled. Please take delivery, and request a return.
Shipping & Delivery
Impulse Empower artisan products from Impulse Social Enterprises Pvt. Ltd purchased on this website, are delivered all over India, using well-known courier services.
Given below, are more details about our Shipping and Delivery process:
- Impulse Social Enterprises doesn’t deliver internationally.
- Domestic orders are catered to by domestic courier companies and/or speed post.
- We may sometimes need to confirm your details with your card issuer. In which case, we will do our best to keep delays to a minimum. Our delivery time starts the moment an order is accepted and includes a 48 – 72 hr period where your items will be processed and dispatched.
- Since we are unable to redirect orders once they are on their way please make sure that the shipping address is correct. We will do our best to be in contact with you in the delivery process via the email address you use to sign up. For any issues, please contact us.
- All delivery times are subject to delivery location and distance. We may not be able to ship to all locations and for this, we apologize. We are only able to deliver to the locations that our partner logistic companies serve. If we are unable to cater your location, please email us at email@example.com, so that we may try and find an alternative solution.
- Impulse Social Enterprises Pvt Ltd. is not liable for any delays in delivery by the courier company/postal authorities but is more than willing to help track down a package through its partner courier services. Impulse Social Enterprises Pvt Ltd is not responsible for any damage to the order in transit to the buyer.
Tax & Duties
- Taxes and duties are calculated according to your shipping destination.
- Impulse Social Enterprises Pvt Ltd charges 8.5% shipping charge on the total product cart cost.
Terms & Conditions
The term ‘ Impulse Social Enterprises Pvt Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Riatsamthiah, Block 4, Shillong 793001, Meghalaya, India, The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. it is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Impulse Social Enterprises Pvt Ltd.’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.